Privacy Policy

Last updated: November 25, 2025

This Privacy Policy describes how Irving HVAC Contractor ("we", "us", or "our") collects, uses, and protects your information when you visit our website or interact with our services. By using this website, you agree to the collection and use of information in accordance with this policy.

We are committed to safeguarding the privacy of our customers and visitors in accordance with applicable laws and best practices.

1. Information We Collect

We collect information that you voluntarily provide to us as well as certain information automatically when you use our website or services.

1.1 Information you provide directly

When you contact us, request a quote, schedule service, or fill out a form on our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Service address or general location
  • Details about your HVAC system or service needs
  • Any other information you choose to provide in your message

1.2 Information collected automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time and date of visit, and time spent on pages
  • Referring website or source

This information is used in aggregate form and does not directly identify you as an individual.

2. How We Use Your Information

We use the information we collect for various business and service-related purposes, including:

  • To respond to your inquiries, quote requests, and service appointments
  • To provide, operate, and maintain our HVAC services
  • To communicate with you about scheduled work, updates, or changes
  • To improve our website, services, and customer experience
  • To send you informational or promotional communications (where permitted by law and your preferences)
  • To protect our rights, property, and the safety of our customers and staff
  • To comply with legal obligations or respond to lawful requests

2.1 Legal bases for processing (where applicable)

Where required by applicable law, we process your personal information on the basis of:

  • Your consent
  • The performance of a contract or steps taken at your request prior to entering into a contract
  • Our legitimate interests (such as providing and improving our services and communicating with you)
  • Compliance with legal obligations

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site.

3.1 What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the site remember your actions and preferences over a period of time.

3.2 Types of cookies we may use

  • Essential cookies: Required for the basic functioning of the website and to provide core features.
  • Performance and analytics cookies: Help us understand how visitors use our site so we can improve performance and content.
  • Functional cookies: Remember your preferences and settings to provide a more personalized experience.

3.3 Managing cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but doing so may affect the functionality of our website and your ability to use certain features.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third parties only in the following circumstances:

  • With service providers who assist us in operating our website, scheduling, communications, or business operations, under appropriate confidentiality obligations
  • When required by law, regulation, or legal process, or to respond to lawful requests by public authorities
  • To protect and defend our rights, property, or safety, or the rights, property, or safety of our customers or others
  • In connection with a business transaction such as a merger, acquisition, or asset sale, where permitted by law

5. Data Security and Retention

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information, subject to legal obligations
  • The right to object to or restrict certain processing activities
  • The right to withdraw consent where we rely on your consent for processing

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before responding to your request.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the website after any changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise your privacy rights, please contact us:

Business Name: Irving HVAC Contractor

Email: hello@irvingacrepair.com

When contacting us, please provide enough information for us to identify you and respond to your request.